Course curriculum

  1. 1

    • NSMG Appointments

    • Introduction
  2. 2

    • Acknowledging Appointment Setting Accounts: Identifying

    • Acknowledging Appointment Setting Accounts: Identifying in the Message Window

    • Acknowledging Appointment Setting Accounts: The Message Type

    • Acknowledging Appointment Setting Account: The Overlay
  3. 3

    • Overview

    • Office Appointment

    • Preferred Option For Our Clients

    • If Caller Declines Office Appointment

    • In- Person Alternative

    • If Caller Declines In-Person Meet Up

    • Telephone Appointment Option

    • Least Preferred Option

    • Setting the Appointment

    • Last Option
  4. 4

    • When Someone Calls Back

    • Kind Reminder

    • Pre-Need: Pricing

    • Pre-Need: Cremation

    • Kind Reminder
  5. 5

    • What's Next

    • An Example Of A Great Appointment Setting Call
  6. 6

    • Knowledge Check
  7. 7

    • Closing