Course curriculum

  1. 1

    • Segment 9 - Notification, Echoes, Dialing, Patching and Delivering

    • Welcome to Segment 9

    • The Echo

    • The Echo 2

    • Knowledge Check #1

    • Dial Out

    • The Echo 3

    • The Echo 4

    • When to set and Echo

    • Knowledge Check #2

    • Dialing (Reaching)

    • Dialing (Reaching) 2

    • Message Log

    • Message Log 2

    • Message Log 3

    • Reaching Order

    • Reaching Order 2

    • Knowledge Check #3

    • If No One Answers...

    • What to Say

    • What to Say 2

    • Delivering the Message

    • Delivering the Message 2

    • Delivering the Message 3

    • No-TM / No-VM

    • Patching

    • Patching 2

    • Patching 3

    • So, How Do You Patch?

    • So How Do You Patch? 2

    • First Call Connect (FCC)

    • Knowledge Check #4

    • Congratulations!