Course curriculum

  1. 1

    • Segment - 1 Pg2Intro

    • Let's Start
  2. 2

    • Call Forwarding

    • It Starts with Call Forwarding:

    • Call Forwarding: Other Details

    • Call Forwarding (Cont.)

    • Things To Remember
  3. 3

    • Station Master (SM) Windows

    • Lesson I: The Account Window

    • The Account Window (Cont.)

    • Defining the Account Window

    • Account Window Breakdown

    • Account Window - Criteria

    • Account Window Details

    • Account Window Details

    • Account Window Details

    • Account Window Details

    • Account Window Details

    • Status Window

    • Message Window

    • Things to Remember

    • Let's take a Moment

    • Lesson II: Message Window

    • Message Window

    • Message Form

    • Message Form Details

    • Things to Remember

    • Lesson III: The Display Window

    • Defining the Display Window

    • Defining the Display Window (Cont.)

    • Display Window Details

    • Flower Recommendations

    • Deliveries Information

    • Hotel Recommendations

    • Cemetery Information

    • Client's Contact Information

    • Display Window: Key Terms to Remember

    • Lesson IV: Service, Pending, & Recent Death Windows

    • Service Window

    • Recent Death Window

    • Pending Service Window

    • Pending Service Details

    • Things to Remember

    • Lesson V: Mailbox, (Contact) Names, & Helper Windows

    • Mailbox Window

    • Mailbox Window Details

    • Contact Names Window

    • Helper Window

    • Helper Window Details

    • Completed