Course curriculum

  1. 1

    • Trainer Training - Part 2: ASD Call Standards

    • Welcome 1

    • Welcome 2
  2. 2

    • ASD Call Standards

    • Professional Call Control

    • Your Role

    • Call Control

    • Call Control 2

    • Call Control 3

    • Call Control 4

    • Standard Call Handling

    • Standard Call Handling 2

    • Standard Call Handling 3

    • Call Closings

    • Death Call Openings

    • Death Call - Call Control

    • Death Call Closings

    • Call Control Techniques

    • Call Control Techniques 2

    • Probing Questions

    • Things to Remember

    • Things to Remember 2

    • Things to Remember 3

    • Things to Remember 4